Q. Will you install any hardwood that we have purchased ourselves?
A. Yes we do. We respond to ‘installing hardwood purchased by customer’ calls. We have done numerous installation-only projects for customers that have purchased the wood outright. There a few things that you need to keep in mind. Be very cautious about where you purchase the wood. Do your homework. Buying wood on the Internet is extremely risky. Check out all companies that you are considering. Check out the Better Business Bureau. Having a wonderful website with gorgeous photos does not mean the quality of the wood will match it. You need to know the warranty of your product.
What is their complaint resolution or return policy? Does the price include shipping? What is that cost? Are you responsible for off loading the material? If you will be purchasing the wood yourself, you need to know that the installer will be warranting their workmanship only and not the wood product. At ENMAR Hardwood Flooring, Inc., we work specifically with the mills of our products. We only deal with reputable hardwood flooring vendors. We coordinate shipping and delivery to site, timeframe of delivery, correctness with product ordering and any issues related to the customer’s specific order. We are responsible for the warranty of the material with the mill/manufacturer. You can be assured that if any issues arise regarding the product we install, we will be there to help rectify to our customer’s 100% satisfaction.